What is mediation?

Mediation is a form of alternative dispute resolution (ADR) that involves a neutral third party, called a mediator, who assists parties in resolving their disputes. The mediator facilitates communication and negotiation between the parties to help them reach a mutually acceptable solution.

Is mediation confidential?

Yes, mediation is confidential. This can help create a safe and respectful environment for discussion and can encourage the parties to be more open and honest. You will be asked to sign a confidentiality agreement.

What can I expect once a referral is made?

inTalks will contact you within 24 hours to discuss the referral. Individual pre-mediation sessions will be arranged with each of the parties prior to the joint mediation session.

How much does mediation cost?

The cost of mediation can vary dependant on the complexity of the issues, number of parties and duration of the dispute. inTalks will always provide a quote following discussion with the referrer. In all instances mediation is more cost effective than litigation and considerably quicker.

How do I know if we need mediation or a facilitated discussion?

No need to worry, arrange to chat to inTalks about the situation and we will guide you, explain the options and what you can expect.

Who can refer for mediation?

Anyone can refer for mediation – the parties themselves can refer but more often it is an organisations human resources or work health safety professional, an insurer, insurance broker, or rehabilitation provider. Regardless of the referral source it is important to note that the parties need to agree to mediation before it can proceed. inTalks will contact the parties, explain the process, and ensure they are comfortable to proceed.

What types of disputes can be mediated?

Mediation can be used to resolve a wide range of disputes, including those involving HR issues, employment, contracts, interpersonal relationships, team issues, and personal injury claims. inTalks have particular experience dealing with sensitive and complex matters.

How long does mediation take?

The length of a mediation session can vary depending on the complexity of the issues and the number of parties involved. Generally we allow 3 hours for mediation sessions.

We already have a rehabilitation provider involved can we still use inTalks for Mediation or a facilitated discussion?

Yes, inTalks have considerable experience working collaboratively with rehabilitation providers and offer a one-off discreet service that can assist in resolving conflict that has arisen during the course of a claim or return to work or that is presenting as a barrier to rehabilitation.

What if the dispute has been long standing - can mediation still help?

Yes, mediation can still help for long standing disputes.
In such situation’s mediation can be expected to take longer and be more complex as there tends to be long standing perceptions and concerns to unravel. Mediation can play a critical role in allowing the parties to be heard and decide next steps.
Of course, early intervention is desirable in the dispute resolution space – but that is not always possible and good outcomes are still possible with delayed referral.